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Exciting Opportunity with a Medical Transportation Company! 🚗💼

Overview

Join our Independent Contractor community and support a leading medical transportation company. As the welcoming voice on the line, you’ll assist members with their transportation needs—handling inbound calls, answering questions, logging ride details, and verifying eligibility through our client’s intuitive platform. Your contributions play a vital role in ensuring members receive prompt and accurate transportation, ultimately enhancing their well-being and satisfaction.

Responsibilities

📞 Handle inbound calls from members, medical facilities, transportation providers, and health plans.

📝 Provide information on transportation benefits and assess additional requirements.

🗂️ Log ride details accurately and confirm member eligibility.

💬 Address issues and listen to member concerns with empathy.

Are You a Good Fit?

✅ 1+ years of experience in healthcare or a related field preferred.

✅ 1+ years of experience in a high-call-volume call center preferred.

✅ Basic understanding of medical terminology.

✅ Familiarity with health insurance programs (Medicaid, Medicare, NEMT) preferred.

✅ Ability to adapt to frequent changes in processes and systems.

Compensation

💰 Invoicing Rate 

• Earn up to $13.20 per hour for English-speaking agents
• Earn up to $15 per hour for bilingual Spanish-speaking agents

💰 Incentives: Earn incentives by meeting client commit and performance expectations. Additional details will be shared during certification.

*Earnings vary based on time committed and performance and therefore are not guaranteed.

Certification Requirements
 

📚 2-week certification.
📚 Combination of self-paced eLearning and daily live classroom sessions.
📚 Daily sessions held between 10am to 12pm OR 2pm to 4pm ET. 
📚 Attend a prep for success session the week prior to certification.

Additional Info

🌟 We are looking for both English and bilingual Spanish agents for this opportunity.

🕒 Available hours: Monday - Saturday, 8am – 9pm ET.

📅 Mondays are the client’s busiest day of the week.

Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY

Ready to make a difference? Join us and help ensure members get the transportation they need! Let's ride together! 🚗💨

Click the link(s) below to apply!

• Medical Transport Healthcare Support Representative
• Medical Transport Spanish Bilingual Support