ACD is seeking driven, energetic, and experienced inbound customer service professionals. 

We contract with inbound independent call agents providing their skills, expertise, and services to our diverse client base. 

Join a virtual team of over 1,200 representatives delivering customer service and support from your home office. We connect with each contact by anticipating and meeting the needs of callers, whether through phone, chat, or text.

Types of clients will you service:
ACD Direct specializes in nonprofit operations including a wide range of donation and customer service contracts for PBS and NPR stations, child welfare, veteran, spiritual, and animal advocacy organizations. ACD Direct is always looking for new opportunities to expand our client base into commercial, consumer, and government sectors.

States we contract in:

We are currently accepting qualified contractors from all US states except CA, DE, MA, LA, SD, WV, WY, and VT. Please check back on our site for future updates in your location. 

Preferred Skills:

• Highly Organized & self-motivated
• Excellent phone & people skills
• Intermediate PC proficiency
• Flexible and a Team Player
• Ability to Provide Excellent Customer Service
• Contact Center Experience is a Plus

Earnings:

For inbound phone work, call agents may earn between $0.20 - $0.32 per talk minute depending on the project. 

Experienced call agents can earn up to $0.35/talk minute. Occasionally we may offer other opportunities such as answering emails, working tickets, and providing chat support which all pay at different rates.

Work Status:

Agents providing their customer service skills to ACD are operating as inbound Independent Contractors and are not employees of ACD Direct, Inc. As an independent contractor, agents are responsible for maintaining office requirements, keeping accurate earnings records and are responsible for reporting earned income to the IRS annually during each specified filing period. We provide a 1099 for those agents who have earned over $600 during any calendar year in compliance with the IRS guidelines.

Please read our FAQ for more information about this opportunity.

No dedicated landline needed. Softphone included.

Call agents select shifts and maintain their own work schedules using our online portal.