About the Bilingual Customer Support Opportunity
Provide 24/7 support service for roadside assistance and various service requests, such as flat tires, key lockouts, car accidents, and refueling assistance. Support services include:
- Receiving inbound calls for roadside assistance, and other service requests.
- Potential outbound calls to the clients, customers and/or account representatives for status and clarification purposes regarding roadside assistance work.
- Transfer of inbound calls or outbound calls to other designated internal support departments or account representatives.
- Handle outbound coordination to independent service providers, such as tow trucks.
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